These Terms of Service ("Agreement" or "Terms") constitute a legally binding agreement between MaxMyCloud, Inc. ("MaxMyCloud," "we," "our," or "us") and you, the individual or entity accessing or using our Service ("Customer," "you," or "your"). By accessing or using the MaxMyCloud platform, you agree to be bound by these Terms. If you do not agree, do not use the Service.
MaxMyCloud provides a cloud cost optimization platform designed exclusively for Snowflake Data Cloud environments (the "Service"). The Service analyzes your Snowflake account data — including query history, warehouse usage, storage consumption, and credit spend — to identify cost reduction opportunities and deliver optimization recommendations.
The Service operates on a read-only basis. MaxMyCloud does not modify, move, delete, or execute queries against your Snowflake data. All access is limited to metadata and usage telemetry required to perform cost analysis.
2.1 Eligibility. You must be at least 18 years of age and have the legal authority to enter into this Agreement on behalf of your organization. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
2.2 Account Accuracy. You agree to provide accurate, current, and complete information when creating your account and to maintain the accuracy of that information throughout the term of this Agreement.
2.3 Account Security. You are responsible for maintaining the confidentiality of your login credentials. You agree to notify MaxMyCloud immediately at contact@maxmycloud.com if you suspect any unauthorized access to or use of your account.
3.1 Read-Only Access. To provide the Service, you will grant MaxMyCloud read-only access to your Snowflake account. This access is limited to the following: (a) QUERY_HISTORY and QUERY_HISTORY_BY_USER views; (b) WAREHOUSE_METERING_HISTORY and WAREHOUSE_METERING_HISTORY_BY_USER views; (c) STORAGE_USAGE views; (d) ACCOUNT_USAGE schema metadata; and (e) such other metadata views as are necessary for cost analysis and are made available by Snowflake to account administrators. MaxMyCloud will never request, accept, or use Snowflake credentials with WRITE, CREATE, INSERT, UPDATE, DELETE, or DROP privileges.
3.2 Your Responsibility. You are solely responsible for the credentials and access permissions you grant to MaxMyCloud. You represent that you have the authority to grant the access described herein and that doing so does not violate any agreement between you and Snowflake or any applicable law.
3.3 Access Revocation. You may revoke MaxMyCloud's access to your Snowflake account at any time by modifying your Snowflake account permissions. Revoking access prior to the end of a billing period does not entitle you to a prorated refund except as set forth in Section 6.
3.4 No Data Storage. MaxMyCloud does not store, retain, or copy your underlying Snowflake data (including but not limited to tables, schemas, or business data). We store only aggregated cost metrics and optimization recommendations generated by the Service.
4.1 Subscription Plans. MaxMyCloud offers the following subscription tiers: (a) Starter Plan: access for up to 1 Snowflake account, billed monthly at the rate published on our pricing page; (b) Professional Plan: access for up to 8 Snowflake accounts, billed monthly at the rate published on our pricing page; (c) Enterprise Plan: custom pricing for unlimited Snowflake accounts, governed by a separate Order Form. Pricing is subject to change with 30 days' written notice.
4.2 Billing and Payment. Subscriptions are billed monthly in advance on the anniversary of your signup date. All fees are due in USD. You authorize MaxMyCloud (or its payment processor) to charge your designated payment method on each billing date. If payment fails, MaxMyCloud reserves the right to suspend access to the Service until payment is received.
4.3 Taxes. All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all such taxes associated with your subscription.
4.4 Upgrades and Downgrades. You may upgrade or downgrade your plan at any time. Upgrades take effect immediately and are prorated for the remainder of the billing period. Downgrades take effect at the start of the next billing period.
5.1 Performance Guarantee. MaxMyCloud guarantees that, upon completion of our initial optimization audit and implementation of our recommendations, you will achieve a reduction in your Snowflake costs of at least 20% compared to your baseline spend for the 30-day period immediately preceding your subscription start date ("Baseline Period"). If this reduction is not achieved within 60 days of your subscription start date, you may request a full refund of all fees paid under your subscription.
5.2 Guarantee Conditions. The performance guarantee is subject to the following conditions: (a) you have implemented, or authorized MaxMyCloud to guide implementation of, at least 80% of the optimization recommendations provided; (b) your Snowflake workload and usage patterns during the guarantee period are materially consistent with the Baseline Period (i.e., a significant increase in workload volume does not constitute a failure to achieve savings); (c) your Snowflake account has been continuously accessible to MaxMyCloud during the guarantee period; and (d) you have maintained an active subscription for at least 60 days.
5.3 Refund Request. To request a refund under the performance guarantee, submit a written request to contact@maxmycloud.com with your account details and a summary of the recommendations implemented. MaxMyCloud will review and respond within 10 business days. Approved refunds will be issued to the original payment method within 15 business days.
5.4 No Other Refunds. Except as set forth in Section 5.1, all fees paid are non-refundable. Unused subscription periods are not refunded upon cancellation.
6.1 Cancellation by Customer. You may cancel your subscription at any time by contacting contact@maxmycloud.com or through your account dashboard. Cancellation takes effect at the end of your current billing period. You will retain access to the Service through the end of the paid period.
6.2 Termination by MaxMyCloud. MaxMyCloud may suspend or terminate your account immediately if: (a) you breach any material provision of these Terms and fail to cure such breach within 10 days of written notice; (b) we have reason to believe you are using the Service in violation of applicable law; or (c) you fail to pay fees when due.
6.3 Effect of Termination. Upon termination, your access to the Service will cease immediately. MaxMyCloud will delete your account data and any stored optimization history within 30 days of termination, except as required by law.
7.1 MaxMyCloud IP. The Service, including all software, algorithms, optimization methodologies, reports, dashboards, and recommendations generated by MaxMyCloud, is and remains the exclusive intellectual property of MaxMyCloud, Inc. and its licensors. Nothing in these Terms grants you any ownership interest in the Service or its underlying technology.
7.2 Customer Data. Your Snowflake data, business data, and all underlying data accessed by MaxMyCloud during provision of the Service remain your exclusive property. MaxMyCloud claims no ownership rights over your data.
7.3 Feedback. If you provide MaxMyCloud with feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant MaxMyCloud a perpetual, irrevocable, royalty-free license to use such Feedback for any purpose without compensation to you.
8.1 Mutual Obligation. Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information").
8.2 Customer Data as Confidential. MaxMyCloud treats all information accessed via your Snowflake account as Confidential Information. MaxMyCloud will not disclose, sell, rent, or share your Snowflake usage data or business data with any third party except: (a) with your prior written consent; (b) as required by applicable law or regulation; or (c) to subprocessors engaged to provide the Service, who are bound by equivalent confidentiality obligations.
8.3 Aggregated Analytics. MaxMyCloud may use anonymized, aggregated, and de-identified data derived from Customer usage to improve the Service, develop industry benchmarks, and produce internal research. Such aggregated data will not identify you or your organization.
MaxMyCloud's collection and use of personal data is governed by our Privacy Policy, available at maxmycloud.com/privacy-policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.
You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to reverse engineer, decompile, or derive source code from the Service; (c) resell, sublicense, or make the Service available to any third party without MaxMyCloud's written consent; (d) use the Service to benchmark MaxMyCloud against a competitor without prior written approval; (e) circumvent any security controls or access restrictions of the Service; (f) provide false information in connection with your account or the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAXMYCLOUD DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. MAXMYCLOUD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY SPECIFIC COST SAVINGS WILL BE ACHIEVED OTHER THAN AS SET FORTH IN SECTION 5.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAXMYCLOUD'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO MAXMYCLOUD IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM. IN NO EVENT SHALL MAXMYCLOUD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF MAXMYCLOUD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless MaxMyCloud, its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your breach of any representation or warranty made herein; or (d) any dispute between you and a third party in connection with the Service.
14.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
14.2 Dispute Resolution. Any dispute arising out of or relating to these Terms or the Service shall first be addressed through good-faith negotiation. If the parties cannot resolve the dispute within 30 days, either party may initiate binding arbitration under the rules of the American Arbitration Association. Arbitration shall take place in Dover, Delaware. The arbitrator's decision shall be final and binding on both parties. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction.
14.3 Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
MaxMyCloud reserves the right to modify these Terms at any time. We will provide at least 30 days' advance notice of material changes by posting an updated version to maxmycloud.com/terms-of-service and sending an email to your registered address. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
16.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable Order Form, constitute the entire agreement between you and MaxMyCloud regarding the Service and supersede all prior agreements.
16.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16.3 Waiver. Failure by MaxMyCloud to enforce any provision of these Terms shall not constitute a waiver of future enforcement.
16.4 Assignment. You may not assign these Terms or any rights hereunder without MaxMyCloud's prior written consent. MaxMyCloud may assign these Terms without restriction.
16.5 Force Majeure. Neither party shall be liable for delays or failure in performance resulting from events beyond their reasonable control, including acts of God, internet outages, government actions, or Snowflake platform downtime.
MaxMyCloud Inc.
1111B S Governors Ave, #40582, Dover, DE 19904, United States
Email: contact@maxmycloud.com
Website: maxmycloud.com
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