Privacy Policy

MaxMyCloud Inc. ("MaxMyCloud," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maxmycloud.com and use our Snowflake cost optimization platform (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the practices described here.

1. Information We Collect

‍1.1 Information You Provide to Us

When you create an account, request a demo, contact us, or use the Service, you may provide:

• Account and contact information: name, email address, company name, job title, and phone number.
• Payment information: billing address and payment card details. Payment card data is processed by our third-party payment processor and is not stored on MaxMyCloud servers.
• Communications: messages, feedback, and support requests you send to us.

1.2 Snowflake Account Data We Access

To provide the Service, you grant MaxMyCloud read-only access to specific metadata within your Snowflake account. This access is strictly limited to:

• Query history, execution times, and credit consumption (QUERY_HISTORY view)
• Warehouse metering and usage data (WAREHOUSE_METERING_HISTORY view)
• Storage consumption metrics (STORAGE_USAGE and TABLE_STORAGE_METRICS views)
• Account-level cost and usage data (ACCOUNT_USAGE schema metadata)

MaxMyCloud does not access, read, copy, or store your underlying business data, database tables, schemas, or any personally identifiable information contained within your Snowflake data warehouse. We only access cost and performance metadata.

1.3 Automatically Collected Information

When you visit our website or use the Service, we automatically collect:

• Log data: IP address, browser type and version, operating system, referring URL, pages visited, and timestamps.
• Device information: device type, screen resolution, and hardware model.
• Usage data: features used, clicks, scrolling behavior, session duration, and navigation paths.
• Cookie and tracking data: as described in Section 4 below.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service and your account.
• Process payments and manage your subscription.
• Send transactional communications: account confirmations, billing receipts, and service updates.
• Respond to your inquiries and provide customer support.
• Send marketing communications about MaxMyCloud features, promotions, and industry content. You may opt out at any time using the unsubscribe link in any email.
• Measure and analyze the performance of our website and advertising campaigns (see Sections 3 and 4).
• Detect, prevent, and investigate fraud, security incidents, or violations of our Terms of Service.
• Comply with applicable legal obligations.

3. Google Analytics and Google Ads Tracking

‍3.1 Google Analytics

We use Google Analytics 4 ("GA4"), a web analytics service provided by Google LLC ("Google"). Google Analytics collects information about how visitors use our website, including pages visited, time spent on pages, traffic sources, and user behavior. This data is used by MaxMyCloud to understand and improve website performance and user experience.

Google Analytics collects data through cookies and similar tracking technologies placed on your device. The information generated (including your IP address) is transmitted to and stored by Google on servers in the United States. Google may use this data in accordance with its own Privacy Policy. Google Analytics is configured to anonymize IP addresses where technically possible.

You can opt out of Google Analytics tracking at any time by:

• Installing the Google Analytics opt-out browser add-on, available at: tools.google.com/dlpage/gaoptout
• Adjusting your browser's cookie settings to block analytics cookies (see Section 4).

3.2 Google Ads — Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you click on one of our Google Ads and subsequently complete an action on our website — such as submitting a demo request form — a conversion tracking cookie is placed on your device. This cookie allows us to record that a conversion occurred and associate it with the specific ad that generated the visit.

Conversion tracking data tells us which ads, keywords, and campaigns are driving meaningful actions on our website. This data is shared with Google and governed by Google's Privacy Policy. The cookie used for conversion tracking expires after 90 days and does not identify you personally.

3.3 Google Ads — Remarketing

We use Google Ads remarketing to display MaxMyCloud advertisements to people who have previously visited our website as they browse other websites within the Google Display Network or conduct searches on Google. This is accomplished through the placement of a Google Ads remarketing tag (cookie) on your device when you visit our website.

This remarketing cookie enables Google to recognize your browser on other websites and display MaxMyCloud ads that may be relevant to your prior visit. The data collected through remarketing cookies does not identify you personally and is not combined with your account information unless you have explicitly provided it to Google.

You can opt out of Google's use of cookies for personalized advertising at any time by:

• Visiting Google's Ad Settings at: adssettings.google.com
• Visiting the Network Advertising Initiative opt-out page at: networkadvertising.org/managing/opt_out.asp
• Using the Digital Advertising Alliance's opt-out tool at: aboutads.info/choices
• Adjusting your browser settings to block third-party cookies (see Section 4).

Note: opting out of personalized advertising does not mean you will stop seeing MaxMyCloud ads. You may still see our ads, but they will not be personalized based on your prior website visit.

4. Cookies and Tracking Technologies

4.1 What Are Cookies‍

Cookies are small text files stored on your device by your web browser when you visit a website. We also use similar technologies including web beacons, pixel tags, and local storage. These technologies help us recognize your device, remember your preferences, and understand how you interact with our website.

4.2 Types of Cookies We Use

4.3 How to Manage Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse, delete, or be notified before receiving cookies. Please note that disabling certain cookies may affect the functionality of our website.

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions

4.3 Notice for EU visitors

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If you are accessing this website from the European Union, please note that we may use cookies and similar technologies to understand which organizations are visiting our site. We may enrich this visit with publicly available professional contact details associated with your organization for business-to-business (B2B) outreach purposes.

This processing is done on the basis of legitimate interest, in line with Article 6(1)(f) of the GDPR. You may object to this processing or request access to your personal data at any time by contacting contact@maxmycloud.com If requested, we will delete your information and ensure no further processing occurs.

5. How We Share Your Information

MaxMyCloud does not sell your personal information. We do not rent or trade your data with third parties for their marketing purposes. We may share your information only in the following circumstances:

Service Providers. We work with trusted third-party companies that help us operate and deliver the Service. These include payment processors, cloud hosting providers, customer support tools, email delivery services, and analytics platforms (Google Analytics). These providers access your data only as necessary to perform services on our behalf and are contractually obligated to protect it.

Google (Analytics and Advertising). As described in Section 3, we share website usage data with Google LLC through Google Analytics and Google Ads. This data sharing enables website analytics and advertising measurement. Google's use of this data is governed by Google's Privacy Policy (policies.google.com/privacy).

Business Transfers. If MaxMyCloud is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Legal Requirements. We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

With Your Consent. We may share your information with other parties with your explicit consent.

6. California Privacy Rights (CCPA / CPRA)

This section applies to residents of California and is provided pursuant to the California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").

6.1 Categories of Personal Information Collected

In the preceding 12 months, MaxMyCloud has collected the following categories of personal information from California residents:

6.2 Purposes for Collecting Personal Information

We collect the categories of personal information listed above for the business purposes described in Section 2 of this Privacy Policy, including operating the Service, processing payments, analytics, marketing, and advertising.

6.3 Sharing of Personal Information

MaxMyCloud shares personal information with the categories of third parties described in Section 5. Under the CCPA/CPRA, sharing personal information with advertising networks (such as Google Ads) for the purpose of cross-context behavioral advertising may constitute "sharing" for purposes of targeted advertising. You have the right to opt out of this sharing as described below.

6.4 Your California Privacy Rights

If you are a California resident, you have the following rights:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sharing for Targeted Advertising: You may opt out of our sharing of your personal information with advertising networks for the purpose of cross-context behavioral advertising (e.g., Google Ads remarketing). To exercise this right, see Section 6.5 below.
• Right to Limit Use of Sensitive Personal Information: To the extent we process sensitive personal information, you have the right to limit its use to what is necessary to perform the Service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CCPA/CPRA.

6.5 How to Opt Out of Sharing for Targeted Advertising ("Do Not Share My Personal Information")

To opt out of MaxMyCloud sharing your personal information with Google for targeted advertising purposes, you may:

• Use Google's Ad Settings at adssettings.google.com to opt out of personalized ads from Google.
• Use the Digital Advertising Alliance's opt-out tool at aboutads.info/choices.
• Adjust your browser settings to block third-party cookies (see Section 4.3). This will prevent the Google Ads remarketing tag from placing cookies on your device.
• Submit a request directly to us at contact@maxmycloud.com with the subject line "California Privacy Request — Do Not Share." We will process your request within 15 business days.

6.6 How to Submit a Privacy Rights Request

To exercise your rights to know, delete, or correct, contact us at:

• Email: contact@maxmycloud.com — Subject line: "California Privacy Request"
• Mail: MaxMyCloud Inc., 1111B S Governors Ave, #40582, Dover, DE 19904, United States

We will verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf by providing written authorization. We will respond to verifiable consumer requests within 45 days. If we require more time, we will notify you in writing.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods:

• Account and billing information: retained for the duration of your subscription plus 7 years for tax and accounting compliance.
• Snowflake usage data and optimization reports: retained for the duration of your subscription and deleted within 30 days of account termination.
• Website analytics data (Google Analytics): governed by Google's data retention settings, configurable by MaxMyCloud in the GA4 admin panel (default: 14 months).
• Marketing communications data: retained until you unsubscribe or request deletion.

8. Data Security

MaxMyCloud implements commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (TLS/HTTPS), access controls limited to authorized personnel, and regular security assessments.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at contact@maxmycloud.com.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us at contact@maxmycloud.com.

10. Links to Third-Party Websites

Our website may contain links to third-party websites, including Snowflake's documentation, third-party integrations, and partner pages. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit. MaxMyCloud is not responsible for the privacy practices of third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you by posting an updated version on this page with a revised "Last Updated" date and, where required by law, by sending notice to your registered email address. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

MaxMyCloud Inc.
1111B S Governors Ave, #40582, Dover, DE 19904, United States
Email: contact@maxmycloud.com
Website: maxmycloud.com