Privacy Policy

MaxMyCloud (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the “Services”).By using MaxMyCloud, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Company name
• Job title
• Contact details
• Any information submitted through forms, demos, or support requests

Technical & Usage Information

When you access our Services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and interactions
• Date and time of access

This information helps us understand usage patterns and improve our Services.

2. Snowflake Data Access

MaxMyCloud connects to Snowflake environments using secure, read-only access.
We do not modify, delete, or move your Snowflake data.

• No customer data is copied outside your Snowflake environment unless explicitly authorized.
• Access is limited strictly to usage metadata required for cost analysis and optimization.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Services
• Analyze Snowflake usage and identify cost optimization opportunities
• Improve product functionality and performance
• Communicate with you about updates, support, or service-related matters
• Ensure security, compliance, and fraud prevention
  
  We do not sell personal information to third parties.

4. Sharing of Information

We may share information only in the following situations:

• With trusted service providers who assist in operating our Services (under strict confidentiality agreements)
• To comply with legal obligations, laws, or lawful requests
• To protect the rights, property, or safety of MaxMyCloud and our users

All third-party access is limited to what is strictly necessary.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

• Secure access controls
• Encryption in transit where applicable
• Role-based permissions
• Regular monitoring and audits

Despite our efforts, no system is 100% secure. We encourage users to take appropriate precautions.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, regulatory, or contractual obligations

You may request deletion of your data, subject to applicable laws.

7. Cookies & Analytics

We may use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage trends
• Enhance user experience

You can control cookie preferences through your browser settings.

8. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing activities

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@maxmycloud.com
Company: MaxMyCloud Inc.
Address: 1111B S Governors Ave, #40582, Dover, DE 19904, United States